[Legal Advice] Company Response Manual Regarding Industry Occupational Safety and Health Act for Malicious Complainants

A Company, operating an open-market platform, inquired Law Firm Veat regarding the measures it could take under the Occupational Safety and Health Act to address issues that arise during customer service interactions.

Employers are required to take necessary measures to prevent health impairments for customer service workers (employees engaged in the work of selling goods or providing services to customers, either in person or via telecommunications networks, as defined under the “Act on Consumer Protection in Electronic Transactions”). (Article 41 of the Occupational Safety and Health Act, Paragraph 1)

Article 41 (Measures to Prevent Health Impairments due to Customer Abuse) ① Employers shall take necessary measures to prevent health impairments for employees engaged in selling goods or providing services to customers, either in person or via telecommunications networks, as defined under the “Act on Consumer Protection in Electronic Transactions”.

Accordingly, Law Firm Veat prepared a manual and provided legal review opinions to ensure A Company, as an employer, could effectively respond to malicious complaints in accordance with the Occupational Safety and Health Act.

The Ministry of Labor is actively assisting employers and employees through the promotion of the ‘Handbook for the Health Protection of Emotionally Sensitive Workers’ and the distribution of promotional materials for the ‘Protection of Customer Service Workers’ Act. However, if you require a practical manual for your company to respond to malicious complaints in accordance with the Occupational Safety and Health Act, please contact Law Firm Veat.

Thank you.
Law Firm Veat