[Consultation] Legal review of changes to the terms of use to comply with the Electronic Commerce Act and liability clauses.

Law firm Veat received a request from Company A, a data solution enterprise, and, in accordance with the “Consumer Protection Act on Transactions Etc.,” added provisions that must be included on the website after legal review.

Law firm Veat modified provisions regarding contracts to ensure that contracts containing unfairly unfavorable terms for clients could be voided, and also modified provisions for individual notifications to members.

Notably, regarding changes to service content, in cases where it was anticipated to have a major or negative impact on members, we provided detailed guidance on provisions requiring individual notification for a period exceeding that prescribed by the relevant laws.

We also verified that Company A intends to provide services for a fee and added provisions relating to the cancellation of orders and the effects of cancellation, as well as established criteria for the firm’s sanctions in the event of a member’s violation of prohibited conduct. Furthermore, we added provisions to allow the firm to provide members with an opportunity to appeal or request correction before implementing sanctions.

When drafting the terms and conditions for the services provided – particularly when it was the first time creating the terms and conditions – it is necessary to carefully review them. At this time, for service content and for paid services, it is important to verify that there are no errors regarding payment methods, payment methods, and refund policies, and it is preferable to consult with experienced lawyers who have experience with user agreements to adapt them to the firm’s circumstances rather than relying solely on standard user agreements used in the same industry. Furthermore, it is advisable to consult with legal professionals if one party intends to include terms that are advantageous or disadvantageous.

Law firm Veat, based on its unique experience providing advice to numerous IT companies, assists clients by reflecting the characteristics of their businesses and ensuring compliance with relevant laws such as the “Act on the Regulation of Contracts.”

If you need assistance with the drafting and legal review of user agreements, please contact Law firm Veat.

Thank you.
Law firm Veat.